Return & Refund Policy

At thestyleladys.com, your complete satisfaction is our highest priority. We are confident in the quality and style of our products, but we understand that sometimes an item may not meet your expectations. Our Return & Refund Policy is designed to be straightforward and fair, ensuring a smooth and hassle-free experience should you need to return an item. Please take a moment to familiarize yourself with the terms and conditions outlined below.

Return Eligibility
To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unworn, and unwashed condition.
  • All original tags, labels, and packaging must be securely attached and intact.
  • The item must be returned within our specified return window from the date you received the shipment.
  • Proof of purchase (your order number or confirmation email) is required.
    For hygiene and safety reasons, certain non-returnable items may include, but are not limited to, final sale items, accessories, or intimate apparel, which will be clearly marked as such on the product page.

Return Process
Initiating a return is simple and can be managed directly by you:

  1. Log In: Visit our website and log into your customer account. Navigate to your order history.
  2. Select Item: Locate the order containing the item you wish to return and select “Return Item(s).”
  3. Provide Details: Follow the prompts to select the product and reason for return. You will then receive instructions and a digital return authorization.
  4. Package & Ship: Securely package the item in its original packaging or a suitable alternative, include any necessary documentation as instructed, and ship it to the provided return facility using a traceable shipping method. We strongly recommend obtaining proof of postage.

Inspection & Refund
Once we receive your returned package, our team will conduct a quality inspection to ensure the item meets our return eligibility criteria. This process typically takes a few business days from receipt.
Upon approval, your refund will be processed automatically to the original payment method used for the purchase. Please note that the time it takes for the refund to be reflected in your account can vary depending on your bank or card issuer’s policies. You will receive an email notification confirming the issuance of your refund. Please be aware that original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., a defective or incorrect item).

Exchanges
We currently do not offer direct exchanges through our automated system. To exchange an item for a different size or color, we recommend placing a new order for the desired item on our website and following the standard return process for the original item. This ensures you receive the correct product as quickly as possible.

Non-Returnable Items & Situations

  • Items marked as “Final Sale” or “Non-Returnable.”
  • Items that are damaged due to wear, alteration, washing, or misuse after delivery.
  • Items returned without prior authorization or outside of the specified return window.
  • Items that are not in their original condition, are missing tags, or are sent back without the original packaging.

Damaged, Defective, or Incorrect Items
We take great care in packing and checking every order. However, if you receive an item that is faulty, damaged during transit, or incorrect, please contact our customer care team immediately via the contact form on our website. We will request photos for our records and will gladly arrange for a prepaid return label and expedite a replacement or full refund at no extra cost to you. Please do not initiate a standard return for such issues.

Return Shipping Costs
Unless the return is a result of our error (wrong or defective item), the customer is responsible for the cost of return shipping. We are not liable for return packages that are lost or damaged in transit, which is why we insist on using a trackable shipping service.

International Returns
For orders shipped internationally, the return process remains largely the same. Customers are responsible for any return shipping costs and any applicable customs duties or taxes incurred during the return shipment. Refunds will be issued for the product cost only, in the original currency of purchase.

Policy Updates
thestyleladys.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will be posted on this page, and it is the customer’s responsibility to review it periodically.

For any questions regarding our policy or to seek assistance with a return, please contact our dedicated customer service team. We are here to help and ensure you are delighted with your thestyleladys.com experience.